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Home / Support / FAQ
  • How long will it take to get a reply after we send you the inquiry?

    We will get back to you within 2 hours after receiving the inquiry during working days.

  • Are you a direct manufacturer or a trading company?

    Direct sales manufacturers.

  • What products can you offer?

    We mainly produce 10KV-35KV power transformers.

  • What are the main application areas of your products?

    Widely used in urban and rural power grids as well as railway, petrochemical, metallurgy, textile enterprises, minerals, new energy power and so on.

  • Can you make customized products?

    Yes, we can mainly make customized products. We develop and produce products according to the drawings or samples provided by customers.

  • Are you producing standard parts?

    Yes.

  • What is the production capacity of your company?

    We have sufficient manufacturing equipment and inspection equipment, with an annual capacity of more than 5000 power transformers.

  • How many employees are there in your company, and how many of them are technicians?

    The company has more than 150 employees, including more than 20 professional and technical personnel and more than 10 engineers.

  • How does your company guarantee the quality of your products?

    Our products have passed UL certification, and there are sufficient manufacturing equipment and inspection equipment, for each product to do a detailed inspection.

  • What are the terms of payment?

    When quoting, we will confirm the trading method, FOB, CIF, CNF, or other methods. We generally pay 30% in advance for mass production and then pay the balance according to the bill of lading. Most of our payment methods are T/T, of course, L/C is also acceptable.

  • How are the goods delivered to the customer?

    We usually ship goods by sea, because we are in Nantong, 240km away from the port of Shanghai, which is very convenient to export by sea.

  • Where do you mainly export your goods?

    Our products are mainly exported to the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, Canada and other dozens of countries.